Contact Us
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<h1><strong>Returns, Warranty & Exchanges</strong></h1>
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<h2><strong>We Make It Easy For You!</strong></h2>
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<p><strong>As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction.</strong> We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. <strong>Customer service is our top priority, so when you have an issue, it's <em>our</em> issue too, so we stand behind the products that we sell.</strong></p>
<p><strong><a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#warranty-coverage">Warranty Coverage</a> | <a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#returns-exchange">Returns & Exchange Policy</a> | <a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#additional-resources">Price Match & Shipping</a></strong></p>
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<h2><strong>Get In-House Support Directly From Us</strong></h2>
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<p><em>When you work with BlackboxMyCar, you're dealing directly with our in-house support team. We work hard to make life <strong>easy for you</strong>.</em></p>
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<h2><strong>Our Warranty Coverage</strong></h2>
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<p><strong>For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.</strong></p>
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<div id="s-4d7d659d-2bfb-46c6-9f72-bee9b38e32be" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dashcam-buyers-guide">
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<h3><strong>Warranty Policy</strong></h3>
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<p>All of our dash cams and battery packs are covered by a <strong>1-year limited warranty</strong>, unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you.</p>
<p>All of our <a href="https://www.blackboxmycar.com/pages/dash-cam-accessories" target="_blank" rel="noopener"><strong>dash cam accessories</strong></a> come with a 6 month <strong data-stringify-type="bold">limited warranty</strong>. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.</p>
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<h3><strong>Not Covered Under Warranty</strong></h3>
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<li>Damage caused by accident, abuse, improper installation, water damage, and theft</li>
<li>Any costs related to removing or reinstalling the product</li>
<li>Any product that has been altered, defaced, or had the serial number removed</li>
<li>Any product that was not purchased from BlackboxMyCar</li>
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<p><em><strong>NOTE:</strong> Car accessories such as headlights, phone mounts, and air fresheners are final sale.</em></p>
<p><em><strong>NOTE:</strong> We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides <a href="https://www.blackboxmycar.com/" target="_blank" rel="noopener">BlackboxMyCar</a>.</em></p>
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<h3><strong>Out of Warranty Repairs</strong></h3>
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<p>BlackboxMyCar is <strong>100% authorized </strong>to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. Please note that repair services is not available for all dash cam brands due to limitations by the manufacturer.</p>
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<p><strong>Please note:<br /></strong></p>
<p>We are only able to provide warranty services and/or after-sales support for customers within Canada and the United States who purchased through BlackboxMyCar. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.</p>
<p><strong>B</strong><strong>lackboxMyCar is not responsible for any lost packages that are sent to us.</strong></p>
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<h2><strong>Our Returns & Exchange Policy</strong></h2>
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<p><strong>We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. </strong>However, within 30 days of purchase, if you are unhappy with your unit, we will refund your money. <strong>No questions asked, no restocking fees.</strong> Simply <strong>contact us</strong> so that we can get your request started. <strong><em><u>Please note any shipping fees are not refundable</u></em></strong>.</p>
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<h3><strong>Advanced RMA</strong></h3>
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<p><strong>Advanced RMA</strong> is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.</p>
<p><strong>Please note there is a $10 non-refundable service fee for this service. Please <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank" rel="noopener">contact our team</a> if you're interested in this service for your dash cam.</strong></p>
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<h3><strong>Final Sale Items</strong></h3>
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<li><strong><a href="https://www.blackboxmycar.com/collections/refurbished">BlackboxMyCar Outlet</a> (Refurbished / Open-Box / Clearance) Items</strong></li>
<li><strong><a href="https://www.blackboxmycar.com/pages/dash-cam-accessories">Accessories & SD Cards</a> (Excluding Battery Packs)</strong></li>
<li><a href="https://www.blackboxmycar.com/collections/escort-radar-detectors"><strong>Radar Detectors</strong></a></li>
<li><a href="https://www.blackboxmycar.com/collections/thinkcar"><strong>OBD Diagnostic Tools</strong></a></li>
<li><a href="https://www.blackboxmycar.com/blogs/news/route-shipping-insurance"><strong>Route Shipping Insurance</strong></a></li>
<li><a href="https://www.blackboxmycar.com/blogs/news/cps-insurance-protect-your-product-with-extended-warranty"><strong>CPS Warranty Insurance</strong></a></li>
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<div id="s-9298a17f-a029-422a-9623-97bc5113f9c1" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dash-cam-installation-guide">
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<h3><strong>Important Notes</strong></h3>
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<p>We recommend <strong><a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank" rel="noopener">contacting us</a></strong> to see if there are alternative solutions.</p>
<p><strong>Missing Pieces:<br /></strong>Unless discussed, we will deduct from the refund accordingly.</p>
<p><strong>Bulk Order Fleet & Wholesale Orders:</strong><br />They will have a <strong>10% processing fee</strong> for any returns or exchanges.</p>
<p><strong>Return Merchandise Authorizations (RMA):<br /></strong>Once your return and exchange request has been approved, we will replace your unit with one that is in similar or better condition.</p>
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<h2><strong>Additional Resources</strong></h2>
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<h3><strong>Best Price Guarantee!</strong></h3>
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<p>By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.</p>
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<li><strong>Find a lower price? Learn about our <a href="https://www.blackboxmycar.com/pages/best-price-guarantee" target="_blank" rel="noopener">Price Match Guarantee</a> policy.</strong></li>
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<h3><strong>Shipping Information</strong></h3>
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<p>We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.</p>
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<li><strong>We ship across North America. Learn about our <a href="https://www.blackboxmycar.com/pages/shipping-policy" target="_blank" rel="noopener">Shipping</a> policy.</strong></li>
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<h1><strong>Returns, Warranty & Exchanges</strong></h1>
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<h2><strong>We Make It Easy For You!</strong></h2>
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<p><strong>As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction.</strong> We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. <strong>Customer service is our top priority, so when you have an issue, it's <em>our</em> issue too, so we stand behind the products that we sell.</strong></p>
<p><strong><a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#warranty-coverage">Warranty Coverage</a> | <a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#returns-exchange">Returns & Exchange Policy</a> | <a href="https://www.blackboxmycar.com/pages/warranty-returns-exchange#additional-resources">Price Match & Shipping</a></strong></p>
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<h2><strong>Get In-House Support Directly From Us</strong></h2>
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<div id="s-26b466d0-84f5-43eb-b136-35378bd6a823" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image " src="https://i.shgcdn.com/69300000-2739-466b-a7d6-ae4195e7c5ee/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" /></div>
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<p><em>When you work with BlackboxMyCar, you're dealing directly with our in-house support team. We work hard to make life <strong>easy for you</strong>.</em></p>
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<h2><strong>Our Warranty Coverage</strong></h2>
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<p><strong>For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.</strong></p>
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<div id="s-4d7d659d-2bfb-46c6-9f72-bee9b38e32be" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dashcam-buyers-guide">
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<div id="s-467b68ed-d87a-4608-8fe9-3028421241d6" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/e187d03f-d9f8-4930-819a-91f105fe398f/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/e187d03f-d9f8-4930-819a-91f105fe398f/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
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<h3><strong>Warranty Policy</strong></h3>
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<p>All of our dash cams and battery packs are covered by a <strong>1-year limited warranty</strong>, unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you.</p>
<p>All of our <a href="https://www.blackboxmycar.com/pages/dash-cam-accessories" target="_blank" rel="noopener"><strong>dash cam accessories</strong></a> come with a 6 month <strong data-stringify-type="bold">limited warranty</strong>. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.</p>
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<div id="s-8245ad24-28ae-475c-88f7-f1e12d162b70" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dash-cam-accessories">
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<div id="s-7b144287-939d-49f8-9cbc-f3ddf9d480da" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/fcfd7cb5-aa11-4e01-bbf6-b5ca1300f72c/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/fcfd7cb5-aa11-4e01-bbf6-b5ca1300f72c/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
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<h3><strong>Not Covered Under Warranty</strong></h3>
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<ul>
<li>Damage caused by accident, abuse, improper installation, water damage, and theft</li>
<li>Any costs related to removing or reinstalling the product</li>
<li>Any product that has been altered, defaced, or had the serial number removed</li>
<li>Any product that was not purchased from BlackboxMyCar</li>
</ul>
<p><em><strong>NOTE:</strong> Car accessories such as headlights, phone mounts, and air fresheners are final sale.</em></p>
<p><em><strong>NOTE:</strong> We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides <a href="https://www.blackboxmycar.com/" target="_blank" rel="noopener">BlackboxMyCar</a>.</em></p>
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<div id="s-0797252f-4a70-4052-9db8-bad8eea9e1de" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dash-cam-installation-guide">
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<div id="s-ca387f59-9041-4613-b266-544d8a41bef6" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/5070a664-9e49-4275-938e-877d1bb06f03/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/5070a664-9e49-4275-938e-877d1bb06f03/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
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<h3><strong>Out of Warranty Repairs</strong></h3>
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<p>BlackboxMyCar is <strong>100% authorized </strong>to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. Please note that repair services is not available for all dash cam brands due to limitations by the manufacturer.</p>
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<p><strong>Please note:<br /></strong></p>
<p>We are only able to provide warranty services and/or after-sales support for customers within Canada and the United States who purchased through BlackboxMyCar. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.</p>
<p><strong>B</strong><strong>lackboxMyCar is not responsible for any lost packages that are sent to us.</strong></p>
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<h2><strong>Our Returns & Exchange Policy</strong></h2>
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<p><strong>We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. </strong>However, within 30 days of purchase, if you are unhappy with your unit, we will refund your money. <strong>No questions asked, no restocking fees.</strong> Simply <strong>contact us</strong> so that we can get your request started. <strong><em><u>Please note any shipping fees are not refundable</u></em></strong>.</p>
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<div id="s-cebf702e-8578-4dd1-8929-8529912dec3c" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dashcam-buyers-guide">
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<div id="s-b5d77a62-810f-4d0c-871e-556bae0ba131" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/47fa630e-7cc1-4188-9239-1d5d987f98f2/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/47fa630e-7cc1-4188-9239-1d5d987f98f2/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
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<h3><strong>Advanced RMA</strong></h3>
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<p><strong>Advanced RMA</strong> is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.</p>
<p><strong>Please note there is a $10 non-refundable service fee for this service. Please <a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank" rel="noopener">contact our team</a> if you're interested in this service for your dash cam.</strong></p>
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<div id="s-0a36e3d3-4d1c-48ea-a338-e15a1bc38845" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dashcam-buyers-guide">
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<div id="s-c5b37c67-4f70-4584-b2c1-a87f0cc9cbb5" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/d5a7becf-8ec4-41b0-960b-6ff48b388d12/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/d5a7becf-8ec4-41b0-960b-6ff48b388d12/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
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<h3><strong>Final Sale Items</strong></h3>
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<ul>
<li><strong><a href="https://www.blackboxmycar.com/collections/refurbished">BlackboxMyCar Outlet</a> (Refurbished / Open-Box / Clearance) Items</strong></li>
<li><strong><a href="https://www.blackboxmycar.com/pages/dash-cam-accessories">Accessories & SD Cards</a> (Excluding Battery Packs)</strong></li>
<li><a href="https://www.blackboxmycar.com/collections/escort-radar-detectors"><strong>Radar Detectors</strong></a></li>
<li><a href="https://www.blackboxmycar.com/collections/thinkcar"><strong>OBD Diagnostic Tools</strong></a></li>
<li><a href="https://www.blackboxmycar.com/blogs/news/route-shipping-insurance"><strong>Route Shipping Insurance</strong></a></li>
<li><a href="https://www.blackboxmycar.com/blogs/news/cps-insurance-protect-your-product-with-extended-warranty"><strong>CPS Warranty Insurance</strong></a></li>
</ul>
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<div id="s-9298a17f-a029-422a-9623-97bc5113f9c1" class="shg-box shg-c shg-box-linked " data-shg-href="/pages/dash-cam-installation-guide">
<div class="shg-box-overlay"> </div>
<div class="shg-box-content">
<div id="s-927cda40-2af0-410b-9013-48b46743bd2f" class="shg-c shogun-image-container shg-align-center"><img class="shogun-image shogun-lazyloaded" src="https://i.shgcdn.com/7f81c0e3-d6cb-474e-a42a-5bc17103b5e7/-/format/auto/-/preview/3000x3000/-/quality/lighter/" alt="" width="" height="" data-src="https://i.shgcdn.com/7f81c0e3-d6cb-474e-a42a-5bc17103b5e7/-/format/auto/-/preview/3000x3000/-/quality/lighter/" /></div>
<div id="s-250ceaaa-0c93-4248-bdea-7c038cb87f97" class="shg-c shg-align-center">
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<h3><strong>Important Notes</strong></h3>
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<p>We recommend <strong><a href="https://www.blackboxmycar.com/pages/contact-us" target="_blank" rel="noopener">contacting us</a></strong> to see if there are alternative solutions.</p>
<p><strong>Missing Pieces:<br /></strong>Unless discussed, we will deduct from the refund accordingly.</p>
<p><strong>Bulk Order Fleet & Wholesale Orders:</strong><br />They will have a <strong>10% processing fee</strong> for any returns or exchanges.</p>
<p><strong>Return Merchandise Authorizations (RMA):<br /></strong>Once your return and exchange request has been approved, we will replace your unit with one that is in similar or better condition.</p>
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<div id="s-9203ccd3-d18f-43be-a08f-6c3a1ba3ba1d" class="shg-c shg-align-left">
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<h2><strong>Additional Resources</strong></h2>
</div>
</div>
<div id="s-9856185b-88d2-449c-a822-35cad664bc5b" class="shg-c ">
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<h3><strong>Best Price Guarantee!</strong></h3>
</div>
</div>
<div id="s-878ec3db-1fb4-4388-8dd8-ee1e3f88b0c9" class="shg-c ">
<div class="shg-rich-text shg-theme-text-content">
<ul>
<li>
<p>By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.</p>
</li>
<li><strong>Find a lower price? Learn about our <a href="https://www.blackboxmycar.com/pages/best-price-guarantee" target="_blank" rel="noopener">Price Match Guarantee</a> policy.</strong></li>
</ul>
</div>
</div>
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<div class="shg-c-lg-6 shg-c-md-6 shg-c-sm-6 shg-c-xs-12">
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<h3><strong>Shipping Information</strong></h3>
</div>
</div>
<div id="s-3cc6d188-a2ec-478b-81dd-e749f72d5436" class="shg-c ">
<div class="shg-rich-text shg-theme-text-content">
<ul>
<li>
<p>We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.</p>
</li>
<li><strong>We ship across North America. Learn about our <a href="https://www.blackboxmycar.com/pages/shipping-policy" target="_blank" rel="noopener">Shipping</a> policy.</strong></li>
</ul>
</div>
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